Returns Policy

At By Huwa, we strive to provide our customers with the highest quality products and exceptional service. We understand that sometimes, circumstances may arise where a return is necessary. However, please note that our returns policy is designed to only allow returns under exceptional circumstances.

Exceptions for returns may include:

• Defective or damaged items: If you receive a product that is defective or damaged, please contact our customer service team within 48 hours of receiving the item. We will be happy to assist you with a return or exchange.
• Incorrect item received: In the rare event that you receive an item that is different from what you ordered, please contact us immediately. We will work with you to resolve the issue and arrange for a return or exchange.
• Size or fit issues: We understand that finding the perfect fit can be challenging, especially when shopping online. If you have any concerns about the size or fit of an item, please reach out to our customer service team. We will do our best to assist you and find a suitable solution.

Please note that all returns must meet the following criteria:

• Items must be in their original condition, unworn, and with all tags attached.
• Returns must be initiated within 14 days of receiving the item.
• Proof of purchase, such as the order confirmation or receipt, is required for all returns.

For all other non-exceptional circumstances, including change of mind or personal preference, we are unable to accept returns. We encourage you to carefully review the product details, size charts, and customer reviews before making a purchase.

If you believe your situation qualifies for a return under exceptional circumstances, please contact our customer service team. They will guide you through the return process and provide further instructions.

Thank you for choosing By Huwa. We appreciate your understanding of our returns policy and look forward to serving you with exceptional products and service.